Help
Desk
Our employee IT help-desk services provide
technical problem resolution and support for corporate
employees. Examples of this service include level 1 and
2 multi-channel support across a wide range of shrink
wrapped and LOB applications, system problem resolutions
related to desktop, notebooks, OS, shrink-wrapped
products, connectivity etc., office productivity tools
support including browsers and mail, new service
requests, product usage queries, IT operational issues,
routing specific requests to designated contacts and
remote diagnostics (password reset, desktop
control). |