OutStaffing Solutions
Macrosoft Inc is a
Global software company providing IT Solutions to
Enterprises worldwide. Combining proven expertise in
technology & understanding of emerging business
trends, Macrosoft delivers a range of software services
that includes e-business solutions, eneterprise
applications, out staffing solutions and out sourcing
services. Macrosoft Inc. is a
Global software company providing IT Solutions to
Enterprises worldwide. Combining proven expertise in
technology & understanding of emerging business
trends, Macrosoft delivers a range of software services
that includes e-business solutions, eneterprise
applications, out staffing solutions and out sourcing
services.
OUT-STAFFING
· Why
spend more money when you get for less ? · We have a
solution for you ! ·
We provide excellent OUT-STAFFING services.
SALIENT
FEATURES
· Help reducing your Manpower costs. ·
We provide excellent Manpower services for as low as
25% of your existing cost incurred. ·
Reliable & Trusted people well trained with American
accent. · Well Trained staff in all the Office
jobs. · 24 X 7 X 365 Support · After Hours and
Overflow Support · We guarantee 90% availability on
infrastructure.
Call Center
Services
· 24 hours a day,
everyday, all year long ·
In bound and out bound calls · Trained, skilled &
experienced professional customer service reps ·
State of the art equipment · Experienced in a wide
variety of businesses · Teams work with customer's
knowledge base · Response time driven
support
Customer Support
Services
· Our customer service offerings create a virtual
customer service center to manage customer concerns and
queries through multiple channels including voice,
e-mail and chat on a 24/7 basis. · Macrosoft
state-of-the-art electronic support provides automated
system monitoring to protect against costly
downtime. · Customers say that we have the highest
quality technical experts and provide the fastest
response and the quickest resolution
Telesales and
Telemarketing
"Our Business Is...Helping Your Business Grow" Telemarketing and
teleservices are Macrosoft's one of the core
competencies. Macrosoft is a leading telemarketing
company and telemarketing consultancy. Our
telemarketing expertise ranges from inbound
telemarketing, customer service, E-care and Internet
order processing to outbound telemarketing, which
includes telemarketing lead generation, product sales,
membership renewals, market research, web design and
telemarketing lists. Our telesales and telemarketing
outsourcing services target interaction with potential
customers for "prospecting" i.e. either for generating
interest in products and services, or to up-sell and
cross-sell to an existing customer base or to complete
the sales process on-line.
Technical Support
Services
Our technical support offerings
include round-the-clock technical support and problem
resolution for OEM customers and computer hardware,
software, peripherals and Internet infrastructure
manufacturing companies. These include installation and
product support, up & running support,
troubleshooting and Usage support. Examples of this service include
customers calling to resolve a problem with their home
PC, customers calling to understand how to dial up to
their ISP, customers calling with a problem with their
software or hardware.
Help
Desk
Our employee IT help-desk services provide
technical problem resolution and support for corporate
employees. Examples of this service include level 1 and
2 multi-channel support across a wide range of shrink
wrapped and LOB applications, system problem resolutions
related to desktop, notebooks, OS, shrink-wrapped
products, connectivity etc., office productivity tools
support including browsers and mail, new service
requests, product usage queries, IT operational issues,
routing specific requests to designated contacts and
remote diagnostics (password reset, desktop
control).
Finance
and
Accounting
Finance &
Accounting Services ranges from general accounting to
specialized services such as treasury and cash
management services. Our offerings include: · Billing
services · Account payables · Account
receivables · General accounting · Tax
management · Treasury & cash
managemen
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